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Debt settlement workflow glossary

Use the same words for the same record.

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WORKING DEFINITIONS

A shared language for the case.

Original creditor
The organization where the account originated.
Current debt owner
The party recorded as holding the debt now; distinct from its collection agent.
Collector
An organization assigned to handle collection communication for an account.
Routing history
A record of the organizations assigned to an account over time.
Proposal
Recorded settlement terms awaiting the appropriate review and acceptance.
Offer revision
A distinct version of proposed terms that preserves the earlier version.
Expiration date
The date through which a particular proposal is recorded as available.
Acceptance
A separate record that a specific party agreed to a specific revision.
Installment schedule
Planned payment dates and amounts; not evidence of cleared payments.
Funding assumption
An input used for a hypothetical plan that has not been independently verified.
Local hold
A conservative planning reservation used in the prototype’s scenario.
Reconciliation
Matching recorded activity to supporting provider evidence.
Company tenant
A company’s scoped workspace and records within the product architecture.
Shared document
A file deliberately made available within a defined access scope.
State review
A company-specific eligibility and service-scope review supported by evidence.
Audit record
A record of an action and its context, distinct from the action’s business outcome.
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